The Greater Dayton RTA wants to connect with its customers to hear their views on service. The agency is seeking input through an online survey administered by the American Bus Benchmarking Group (ABBG). The survey period begins March 9, and remains open through April 5. Those who participate will be entered for a chance to win prizes, including free rides for a year on the RTA.
As a member, ABBG provides RTA a forum to engage with other mid-sized bus organizations in America to learn from each other by comparing performance, sharing experiences, and identifying best practices. RTA partners with the ABBG and its customer satisfaction survey to see how it compares to other transit agencies around the country and to find new ways to improve its customer experience.
“The ABBG customer satisfaction survey gives our customers a chance to tell us what we are doing well and point out areas where we could improve,” said Brandon Policicchio, Chief Customer and Business Development Officer for the RTA. “We rely on the survey results to fine tune our services and offer the best possible experience for members of our community.”
The survey is available online at iriderta.org/survey starting March 9, and is available in three languages: English, Spanish, and Chinese. All community members who utilize RTA’s fixed-route services are encouraged to take the survey. As an incentive, the RTA will randomly award a 31-Day pass to one participant each week during the survey period, along with one grand prize award of free rides for an entire year at the survey’s conclusion.